Refund Policy

Top-ups are credited to your account balance and used for calls and number fees. Unused balance does not expire while your account is active.

[Policy to confirm:] if an account has no traffic and no top-ups for 12 months, we will contact you before taking any action on the remaining balance.

• You may request a refund of unused balance when closing your account. [Eligibility and any fees to confirm.]
• Balance used for calls or numbers already provided is not refundable.
• Accounts suspended for breach of the acceptable use policy may have balance held or withheld to cover costs.

• Card: refunds go back to the original card where possible.
• USDT (TRC20) and BTC: refunds are sent to a wallet address you confirm in writing. Network fees and exchange-rate movement may apply. [Valuation basis to confirm.]

If you think a call was billed wrongly, email billing within [period to confirm] with the CDR details. We will check our records and the carrier records and reply.

Email [email protected] from an account contact address with your account ID and the amount.