North America
SIP Trunk Canada — +1 Termination & DID Numbers
Canada shares the +1 country code with the US but has its own rules: the CRTC required carriers to implement STIR/SHAKEN in late 2021 and enforces the National Do Not Call List. Quebec traffic often needs French-language IVR and agents, so plan routing per province rather than per country.
Overview
Routing calls to Canada
Whether you are calling a desk phone in Toronto or a mobile in Vancouver, Calgary, Ottawa and Edmonton, the call is routed by the longest matching +1 prefix and sent to the best-performing carrier for that range. When a carrier fails, the next one takes over, and the CDR shows exactly which leg carried the call.
CRTC sets the Canada numbering plan, and our prefix tables follow it closely. Supported number types: geographic, mobile and toll-free. Inside the country, numbers are dialled with a 1 trunk prefix. Strip it before you send the call, and send 1 followed by the national number.
Some Canada number ranges can be activated with basic company details, while others need proof of address. Tell us the city and number type, and we will confirm what is needed before you order.
What you get
What you get in Canada
One account and one balance, with the same SBCs for termination and inbound numbers.
CLI route tier
Caller ID delivered end to end on +1 calls. Use it for sales, support and any traffic where answer rates matter.Non-CLI route tier
A lower-cost tier where caller ID delivery is not guaranteed. Suitable for internal or transactional traffic that does not depend on the CLI.Number types
Geographic, Mobile, Toll-free. DID availability varies by range and city.Codecs
G.711a/u and G.729 on every route, G.722 and Opus where the far end supports them. T.38 for fax.Channels on demand
Concurrent call limits are set per account and raised as your traffic grows. No fixed channel bundles.Multi-carrier failover
Every +1 prefix is mapped to more than one carrier. Failed attempts move to the next one automatically.
Number formats
How to dial Canada from your PBX
Send E.164 digits. The sample number below shows the format only.
| Format | Example | Notes |
|---|---|---|
| International (E.164) | +1 416 555 0198 | How the number is written and stored. |
| Sent from your PBX | 14165550198 | E.164 digits with no plus, prefixed by your tech prefix if your account uses one. |
| With 00 exit code | 00 1 416 555 0198 | Accepted on the trunk. We normalise it to E.164. |
| National format | 1 416 555 0198 | Dialled inside Canada. Strip the trunk prefix before sending. |
Compliance
Canada rules to know
What applies before your first call or your first DID goes live.
Compliance box
- Regulator
- CRTC
- Caller ID
- A valid CLI that you are entitled to use is required on CLI routes. Spoofed or unallocated numbers are blocked.
- DID KYC
- Sometimes required
- Note
- STIR/SHAKEN is mandated by the CRTC. Present valid, assigned CLIs only.
- Note
- Telemarketing must follow the Unsolicited Telecommunications Rules and the National DNCL.
Rules change — our team confirms current requirements before activation.
Spam, robocalls and fraud are not allowed. Read our acceptable use policy.
Use cases
Who uses Canada routes
- 01
Bilingual English/French support lines with Montreal and Quebec City DIDs
- 02
Cross-border US–Canada call centres using one trunk for both NANP countries
- 03
Retail and logistics firms replacing legacy PRI circuits at Toronto and Vancouver sites
Setup
Start calling Canada in 3 steps
- 01
Top up $200
Open a prepaid account and add balance by USDT (TRC20), BTC or card. - 02
Add your trunk
Whitelist your PBX IP or create digest credentials, then point your outbound route at our SBC. - 03
Dial +1
Send 1 + national number in E.164 and check the CDR for your first test call.
Further reading: STIR/SHAKEN Explained for Call Centres
FAQ
Canada SIP trunk questions
Is Canadian termination priced the same as the US?
No. Canada is rated on its own prefixes even though both use +1. Ask sales for the Canadian lines on the rate sheet.
Do Canadian calls need STIR/SHAKEN?
Yes. The CRTC mandated STIR/SHAKEN for IP voice calls, so the same rule applies as in the US: present only numbers you are entitled to use.
Can I get Quebec numbers?
Yes, local DIDs are available in major Quebec rate centres such as Montreal (514/438) and Quebec City (418/581), subject to stock.
What telemarketing rules apply?
The CRTC Unsolicited Telecommunications Rules and the National DNCL. You must scrub lists and respect calling hours. We do not carry unconsented robocalls.
